Bad luck or Bad Parts? Cyberpower Revisited. (12/01/08 Updates!)
Since my last post about Cyberpower, I have continued to experience issues with my system. First, something was seriously wrong with my video system. After a lot of diagnoses and downloading EVGA Precision, I determined that one of my two 9800GX2 cards was running hot (WAY HOT). At idle, this card was running @ 70(c) and at load it hit 112(c)! I pulled one card and then the other to determine which one was bad. Now comes the moment of truth, a call to CyberpowerPC tech support (dum dum duuuuuum!).
At first, I sent Cyberpower an email explaining the issue and asking for help. I received no response. Once I became convinced the issue was a bad card, called and left a message, again, no call back, however the next day I received and email (addressed to Dear Mr./Mrs.). I played phone/email tag with them for almost a week(In fairness, I was out of town for two days). Finally Zakary called me and it was a simple process. They needed a credit card number for a cross-ship (They send me a new part and I return the old one in the box I received the new one in). They ship the part ground, which would really suck if it was a part I needed to get my PC running!